FREQUENTLY ASKED QUESTIONS
Can I see my order online?
Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.
Can I cancel my order?
What is the minimum order value?
Can I order gift vouchers?
Unfortunately, we currently do not offer gift vouchers.
My product is currently unavailable, when will I be able to order it again?
If your product is temporarily unavailable, you can submit your email address and we will let you know as soon as the product is available again.
How can I pay for my order in the online shop?
The following payment options are available:
payment via PayPal Express
payment with credit card (Mastercard and Visa)
Which countries do you deliver to?
We deliver to:
Austria/ Belgium/ Bulgaria/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Estonia/ Finland/ France/ Germany/ Greece/ Hungary/ Irland/ Italy/ Latvia/ Lithuania/ Luxembourg/ Malta/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Slovenia/ South Africa/ Spain/ Sweden/ Turkey/ United Kingdom.
How will my order be delivered?
Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).
Shipping costs vary depending on the destination country.
How long will it take for my order to be delivered?
Please contact our customer support team customerservice(at)ion-products(dot)com for more precise delivery details as delivery times vary depending on the country and location.
(The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)
What are the shipping costs?
The shipping costs depend on the delivery address. You will be given information on the shipping cost during the order process.
Where will my order be delivered?
To your specified delivery address. The delivery fee is based on these details, but shipping is free for orders over 50 EUR/USD/GBP/AUD.
I have received my order confirmation and would like to track the shipment, what do I do?
As soon as your goods are accepted by the logistics company, the delivery is assigned to a tracking number that we can share with you. To obtain this information, send an enquiry to customerservice(at)ion-products(dot)com. Enter the details in your account and you will be shown the tracking information.
Unfortunately, I wasn’t available at the time of delivery, what will happen to my order?
The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.
Is it possible to arrange delivery to a different address?
Yes, you can modify the delivery address within the order process.
How long do I have to return my ordered goods?
You have 30 days to return your order without any particular reason. We will reimburse the order value within 14 days.
Can I also return items that I have bought from an authorised dealer to the online shop?
No, unfortunately that is not possible.
I am not happy with my purchase and am returning the goods, how long will it take to get my money back?
As soon as we receive your package, we will reimburse the order value within 14 days. We will not refund the shipping costs.
What should I do in the event of a warranty claim?
If you bought the product from the ION online shop (https://shop.ion-products.com), please proceed as follows: in the event of a production fault or defect, please send the relevant item to the following address:
Boards & More GmbH
Warranty Department B2C
The package must include the following: the faulty goods, name, email address (used to make the purchase), order ID or invoice number, date of purchase and a brief description of the damage.