FREE shipping on all orders over 50 EUR/GBP within Europe

FREQUENTLY ASKED QUESTIONS

Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.

Because we endeavour to process orders as quickly as possible, they leave our headquarters immediately and unfortunately cannot be cancelled. However, you have 30 days in which you can return your order and we will reimburse you.
There is no minimum order value, however, there is free delivery for orders above a purchase value of 50 EUR/USD/GBP/AUD.

Unfortunately, we currently do not offer gift vouchers.

If your product is temporarily unavailable, you can submit your email address and we will let you know as soon as the product is available again.

The following payment options are available:

  • payment via PayPal Express

  • payment with credit card (Mastercard and Visa)

We deliver to:

Austria/ Belgium/ Bulgaria/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Estonia/ Finland/ France/ Germany/ Greece/ Hungary/ Irland/ Italy/ Latvia/ Lithuania/ Luxembourg/ Malta/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Slovenia/ South Africa/ Spain/ Sweden/ Turkey/ United Kingdom.

Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).

Shipping costs vary depending on the destination country.

Please contact our customer support team customerservice(at)ion-products(dot)com for more precise delivery details as delivery times vary depending on the country and location.

(The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)

The shipping costs depend on the delivery address. You will be given information on the shipping cost during the order process.

To your specified delivery address. The delivery fee is based on these details, but shipping is free for orders over 50 EUR/USD/GBP/AUD.

As soon as your goods are accepted by the logistics company, the delivery is assigned to a tracking number that we can share with you. To obtain this information, send an enquiry to customerservice(at)ion-products(dot)com. Enter the details in your account and you will be shown the tracking information.

The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.

Yes, you can modify the delivery address within the order process.

You have 30 days to return your order without any particular reason. We will reimburse the order value within 14 days. 

No, unfortunately that is not possible.

As soon as we receive your package, we will reimburse the order value within 14 days. We will not refund the shipping costs.

If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of contact and will take care of you. The shop will then get in touch with our warranty department.


If you bought the product from the ION online shop (https://shop.ion-products.com), please proceed as follows: in the event of a production fault or defect, please send the relevant item to the following address:

Boards & More GmbH
Warranty Department B2C
Rabach 1
4591 Molln
Austria

The package must include the following: the faulty goods, name, email address (used to make the purchase), order ID or invoice number, date of purchase and a brief description of the damage.

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